![]() ![]() Also, the conflict between the two demands was often seen as aggravated by scarce resources. Operationalization of the balance between standardization and customization were found to be highly delegated and ad hoc. Data were coded and analysed using an insider-outsider approach. Qualitative data were collected from managers and care developers in two focus groups and six semi-structured interviews, completed by a national document describing a care pathway. MethodsĪ typical case is presented to illustrate the manifestations of conflicting demands between customization and standardization, and the potential usefulness of the value configurations framework. In this paper, use of value configurations for balancing of standardization and customization is explored in the context of care for chronic mental conditions. A framework of three value configurations – shop, chain, and network – has been proposed for how healthcare operations can be designed and organized for efficient value creation. At the same time, resources are scarce, and healthcare managers are urged to improve efficiency. ![]() Demands for both customization and standardization are increasing in healthcare. ![]()
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